Dollar Energy Fund’s commitment to skillfully communicating with utility customers has led us to develop a state-of-the art call center staffed with professional customer service representatives. We can customize a calling program to meet your needs, thoroughly train our teams of communication specialists to reach your target audience, and get the results you need: informing, gathering or verifying information, enrolling or processing applications. Our programs are affordable and can be tailored to meet your needs.
Capabilities
- Fully-staffed, professional customer service representatives
- 48 phone lines with integrated inbound/outbound services
- Private branch exchange systems with intelligent call routing
- “Agent anywhere” technology – seamlessly integrated with your customer service network
- Toll-free numbers available
- Predictive dialer capable of handling thousands of calls daily
- Pre-recorded and customized messages available as needed
- Customized data management software to collect and update your account records
- Full-scope call metrics
What will call center services do for you?
- Membership campaigns
- Program enrollment
- Eligibility verification or re-verification
- Education and information campaigns